1. Introduction

Clipped Assist (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, membership programs, and mobile vehicle repair services.

2. Information We Collect

We may collect the following types of personal information:

a. Personal Information

• Name

• Email address

• Phone number

• Address and location details

• Vehicle details (make, model, registration)

b. Service-Related Information

• Photos and videos of vehicle damage

• Repair history and service records

• Appointment and technician visit details

c. Payment Information

• Billing details (processed via secure third-party providers)

• Subscription and membership data

d. Technical Data

• IP address

• Browser type

• Device information

• Website usage data

e. Location Data

• Approximate or real-time location (for technician dispatch and service delivery)

3. How We Use Your Information

We use your information to:

• Provide and manage your membership

• Schedule and deliver mobile repair services

• Process payments and subscriptions

• Communicate with you (SMS, email, phone)

• Provide quotes and service updates

• Improve our services and customer experience

• Prevent fraud and ensure security

• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Technicians and service providers (to complete repairs)

• Payment processors (for billing and subscriptions)

• Technology platforms (e.g. CRM systems like Salesforce)

• Business partners where necessary to deliver services

• Legal authorities where required by law

We do not sell personal information for monetary gain.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance

• Understand user behaviour

• Support marketing and advertising

You can control cookie settings through your browser.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain records (including vehicle repair history)

• Comply with legal and financial obligations

7. Your Privacy Rights (U.S.)

Depending on your state (including California), you may have the right to:

• Request access to your personal data

• Request deletion of your data

• Opt out of certain data sharing

• Correct inaccurate information

To exercise your rights, contact us at: [email protected]

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Clipped Assist
Email: [email protected]
Website: www.clippedassist.com

13. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal data is collected

• Right to delete personal data

• Right to opt-out of sale or sharing of personal data

• Right to non-discrimination

To submit a request, contact: [email protected]

We do not sell personal information as defined under CCPA/CPRA.