Get a quote
Get a repair quote
Get a quote

Privacy Policy

CLIPPED ASSIST LLC PRIVACY POLICY

Last Updated: April 2026

1. Introduction

Clipped Assist (“Clipped Assist”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and safeguard your information when you engage with our website, customer assistance services, vehicle-related products, protection programs, support services, marketing campaigns and related offerings.

Clipped Assist operates as a customer assistance and vehicle services provider.

2. Information We Collect

We collect information necessary to provide our services and operate our business, including:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Residential or service address

b. Vehicle & Service Information

  • Vehicle make, model and registration/VIN
  • Vehicle information provided during registration or service requests
  • Photos, videos or documents relating to service requests
  • Service history and customer support records
  • Appointment and provider interaction details

c. Product & Account Information

  • Product registrations
  • Customer account information
  • Service plan details
  • Account activity and communications

d. Payment Information

  • Payment information processed securely through third-party payment providers
  • Billing and transaction history

Clipped Assist does not store full credit card details.

e. Technical & Usage Information

  • IP address
  • Device information
  • Browser information
  • Website activity and usage data
  • Cookie and tracking data

f. Location Information

  • Approximate or real-time location information where required to facilitate services, provider coordination, appointments or customer support

3. How We Use Your Information

We may use your information to:

  • Provide and administer products and services
  • Process registrations and service requests
  • Coordinate service providers
  • Process payments
  • Communicate regarding accounts, services and support matters
  • Provide quotes, updates and confirmations
  • Improve products and services
  • Conduct customer support activities
  • Prevent fraud and misuse
  • Protect our legal rights
  • Comply with legal and regulatory obligations
  • Conduct marketing and promotional activities where permitted by law

We may use information submitted through website forms, quote requests, callback requests, promotional campaigns, advertisements, social media lead forms and other enquiries to contact you regarding your enquiry, our services, products, promotions and related communications.

4. Sharing Your Information

We may share your information with:

  • Service providers assisting with customer requests
  • Dealers and business partners
  • Payment processors and billing providers
  • CRM, communication and technology providers
  • Marketing and advertising partners
  • Operational support providers
  • Legal, regulatory or government authorities where required by law
  • Professional advisers including lawyers, accountants and insurers

We do not sell personal information for monetary compensation.

5. Cookies & Tracking Technologies

We use cookies, pixels and similar technologies to:

  • Improve website functionality
  • Analyse website usage
  • Measure advertising performance
  • Personalise user experiences
  • Support marketing campaigns

You may manage cookie settings through your browser preferences.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain customer, product and service records
  • Process payments
  • Maintain customer service records
  • Meet legal, accounting and tax requirements
  • Detect fraud and security incidents
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

7. Your Privacy Rights (U.S.)

Depending on your state of residence, including California, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request information regarding how personal information is used
  • Opt out of certain data sharing activities
  • Exercise additional rights available under applicable law

To exercise your privacy rights, contact: [email protected]

8. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information is collected
  • The right to know how personal information is used and disclosed
  • The right to request deletion of personal information
  • The right to request correction of inaccurate information
  • The right to opt out of the sale or sharing of personal information
  • The right to limit certain uses of sensitive personal information where applicable
  • The right not to be discriminated against for exercising privacy rights

Clipped Assist does not sell personal information as defined under the CCPA or CPRA.
Clipped Assist may retain personal information where permitted or required by law, including information necessary to:

  • Provide services
  • Maintain product, payment and service records
  • Comply with legal obligations
  • Detect and prevent fraud
  • Preserve consent records and communication records
  • Resolve disputes
  • Enforce agreements
  • Establish, exercise or defend legal claims

9. Verification of Privacy Requests

To protect personal information, Clipped Assist may take reasonable steps to verify the identity of any individual submitting a privacy rights request before processing the request.

10. Authorized Agents

Where permitted by law, individuals may appoint an authorized agent to submit privacy requests on their behalf.
Clipped Assist may require verification of both the individual and authorized agent before processing the request.

11. Response Timeframes

Clipped Assist will respond to verifiable privacy requests within the timeframes required by applicable law.

12. Sensitive Personal Information

Where applicable, Clipped Assist uses sensitive personal information only for legitimate business purposes reasonably necessary to provide, administer, improve and secure our services and comply with legal obligations.

13. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration or destruction.
While we take security seriously, no system can guarantee absolute security.

14. Children’s Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.

15. Lead Forms, Quote Requests & Marketing Enquiries

Where you submit a quote request, callback request, enquiry form, promotional form, competition entry, social media lead form, advertisement lead form or similar request for information, you consent to Clipped Assist contacting you by phone, SMS, email or other electronic means regarding your enquiry, products, services, pricing, promotions, offers and related communications.

Clipped Assist may retain records of enquiries, lead submissions, consent records, communication preferences, IP addresses, timestamps and related information for compliance, security, fraud prevention, customer service, legal and record-keeping purposes.

16. Third-Party Links

Our website may contain links to third-party websites. Clipped Assist is not responsible for the privacy practices or content of those third-party websites.

17. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website together with an updated “Last Updated” date.

18. SMS & Communications

By providing your contact details, submitting an enquiry, requesting a callback, obtaining a quote, purchasing a product, using our services or otherwise interacting with Clipped Assist, you consent to receive communications from Clipped Assist via SMS, telephone, email and other electronic means regarding:

  • Account administration
  • Customer support
  • Payments and billing
  • Service requests and updates
  • Product information
  • Security notices
  • Service announcements
  • Customer benefits
  • Promotional offers, discounts and marketing communications where permitted by law
  • Other communications reasonably related to our services

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing communications at any time by following unsubscribe instructions, replying STOP to applicable marketing SMS messages, or contacting us directly.

Opting out of marketing communications does not prevent Clipped Assist from sending essential account, payment, security, service, legal or administrative communications where permitted by law.

19. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Clipped Assist
Email: [email protected]
Website: www.clippedassist.com